Terms of Service

Agreement

These Terms of Service govern your use of the PianoHelm platform and website. By creating an account or using the service, you agree to these terms on behalf of yourself or the organization you represent.

The service

PianoHelm provides a multi-tenant operations platform for piano businesses, including inventory, purchasing, reconditioning, customer, reporting and related capabilities. Features may evolve over time; material changes to paid functionality will be communicated to affected customers.

Accounts and access

You are responsible for the accuracy of account information and for maintaining the confidentiality of credentials. Access to an organization's data is governed by that organization's roles and permissions.

You must be authorized to act on behalf of the organization you register or join.

Your data

Your organization retains ownership of the business data it enters into the platform. You grant us the rights needed to store, process and display that data solely to operate the service.

You are responsible for ensuring you have the right to enter the data you import, including data migrated from prior systems.

Acceptable use

You agree not to misuse the service: no unauthorized access to other organizations' data, no interference with the platform's operation, and no use of the service for unlawful purposes.

Integrations

Where you connect third-party services such as Paddle CRM, your use of those services is governed by their own terms, and data flows according to the integration's configuration.

Service availability

We work to keep the service reliable and available, but the service is provided without a guarantee of uninterrupted availability. Planned maintenance and incidents will be handled with reasonable care and communication.

Liability

To the extent permitted by law, PianoHelm is not liable for indirect or consequential damages arising from use of the service. Nothing in these terms excludes liability that cannot be excluded by law.

Termination

You may stop using the service at any time. We may suspend or terminate access for breach of these terms. Provisions that by their nature should survive termination do so.

Changes

We may update these terms as the service evolves. Material changes will be reflected on this page with an updated date; continued use after changes take effect constitutes acceptance.